Flexible Spending Accounts are administered through Flores!
You will receive a Participant ID Notice via email or mail. Use this to create a login to the web portal, flores247.com.
If you enroll in the Health Care FSA you will receive a Flores Benefits Card. The FSA card will be loaded with your entire Health Care FSA election, and you can begin using it on your benefit eligibility date.
Your card will be valid for several years, so save your card after your balance is spent. If you re-enroll in FSA the next year, the same card will be reloaded. If you need extra cards, you can order them at www.flores247.com.
Please save receipts for services purchased with the Flores Benefits Card in case you receive a request for documentation.
Dedicated Customer Service
- No phone tree! When you call Flores, a live voice will answer your call.
- Customer Service dedicated email address for plan participants: [email protected]
What is an FSA?
Flexible Spending Accounts (FSA) provide you with an important tax advantage that can help you pay health care expenses on a pretax basis. By anticipating your family’s health care and dependent care costs, you can actually lower your taxable income and that means you get to keep more of what you earn.
There are two types of FSA’s that allow you to make deductions to pay for qualified medical expenses. The Health Care FSA allows any qualified medical expense. The Dependent Care FSA is used to pay for eligible expenses you incur for childcare, or for the care of a disabled dependent, while you work. Employee’s may defer up to $5,000 pre-tax per year. Eligible expenses include Licensed nursery schools, qualified childcare centers, after school programs, summer camps (under age 13) preschool and adult daycare facilities.
The amount you elect is available to you at the beginning of the plan year, regardless of how much you have contributed via payroll deduction.
Can I change my election during the year?
After you enroll, you can’t change the amount you contribute for the year, because your election stays in effect during the entire plan year (January 1 through December 31). However, if you have a “Qualified Life Event” you may change the amount of your contribution, but the change must be consistent with the event.
The following “Qualified Life Events” may permit you to change your FSA election outside of open enrollment: a change in your legal marital status; a change in the number of tax dependents; termination or commencement of employment by you, your spouse or dependent; a change in employment status that results in gaining or losing eligibility for health coverage; and Medicare or Medicaid entitlement for you, your spouse or dependent.
How do I file a Dependent Care Claim?
- Download A copy of your Dependent Care claim form is available to download from your Document Library at www.flores247.com. You also have the option to complete the form electronically using the “Upload Data” feature.
- Complete the claim form with the service dates, dependent name(s), the service provider’s name and 9-digit Tax-ID number.
- Substantiate – Submit an itemized statement or have your provider sign in the “Provider Signature” box on the form.
- Submit – Upload your claim at www.flores247.com or the Flores Mobile app. You can also fax or mail your claim.
